Privacy Policy

Vextra IT ("Vextra IT", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Vextra IT collects, uses, stores, protects, and otherwise processes personal information when you visit https://vextrait.com, contact us, request IT services, communicate with us, or use our support services and support portal at https://support.vextrait.com.

By using our website or providing information to us, you acknowledge this Privacy Policy.

1. Information We Collect

Information you provide directly

• Name
• Business or company name
• Email address
• Telephone or mobile number
• Business address or location information provided by you
• Information submitted through our contact forms
• Information submitted through support requests or tickets
• Information contained in communications with our support or service teams
• Information contained in documents or files that you voluntarily provide for support purposes
• Account and login information required to access our support services

We only request information that is reasonably relevant to the service, communication, or support request involved.

Information collected automatically

When you visit our website, certain technical information may be collected automatically by the website or hosting infrastructure, such as IP address, browser type and version, device type, operating system, referring website, pages visited, date and time of access, and basic technical and security logs.

This information may be used for website operation, security, troubleshooting, performance monitoring, and prevention of abuse.

2. How We Use Personal Information

Vextra IT may use personal information to:

• Respond to enquiries and contact requests
• Provide IT support and managed IT services
• Create and manage support tickets
• Communicate about support requests and service activities
• Provide requested services
• Manage customer or user accounts
• Send service-related notifications
• Respond to customer communications
• Diagnose and resolve technical problems
• Maintain and secure our systems and services
• Prevent fraud, misuse, unauthorized access, and security incidents
• Improve our website, support processes, and services
• Maintain business, operational, accounting, and administrative records
• Comply with applicable legal and regulatory requirements

Where personal information is processed on the basis of consent, we will use it for the purposes communicated when the consent is obtained.

3. Service and Transactional Communications

When you contact Vextra IT, create a support request, use our support portal, or otherwise request a service from us, we may send communications necessary to provide that service.

These may include ticket confirmation messages, ticket assignment notifications, support replies, requests for additional information, status updates, resolution notifications, account or password-related notifications, service and maintenance notifications, and other communications directly related to a requested service.

These communications are part of providing the requested service and are not intended to function as unsolicited bulk email.

4. Promotional Communications

If Vextra IT sends promotional or marketing communications in the future, we will use appropriate consent, preference, unsubscribe, or other mechanisms required by applicable law and the circumstances of the communication.

You may request that we stop sending promotional communications by using the unsubscribe mechanism provided in the relevant communication or by contacting us.

Stopping promotional communications does not necessarily stop essential service or transactional communications related to services you have requested.

5. Legal Basis and Consent

Where applicable, Vextra IT may process personal information based on your consent, your request for services or support, performance of a contract or service arrangement, compliance with applicable legal obligations, or legitimate operational or security purposes permitted under applicable law.

Where consent is required, we aim to obtain it through a clear and appropriate affirmative action.

Where processing is based on consent and applicable law provides a right to withdraw that consent, you may contact us to request withdrawal. Withdrawal does not affect processing that was lawfully carried out before withdrawal.

6. Support Portal Information

If you use support.vextrait.com, information associated with your support account and tickets may be stored and processed to provide support services.

This may include account information, contact information, ticket subject and description, ticket category and priority, messages exchanged through a ticket, files or attachments submitted by you, ticket status and timestamps, support assignment information, and technical information required to operate and secure the portal.

Please do not submit passwords, payment-card details, authentication secrets, private encryption keys, or other highly sensitive information through a support ticket unless Vextra IT specifically instructs you to do so through an appropriate secure process.

7. Information Sharing

Vextra IT does not sell personal information.

We may disclose or provide access to information where reasonably necessary to operate our business and provide services, including to service providers that host or operate technology infrastructure, email and communications service providers, website and hosting providers, cloud and software service providers, security and monitoring providers, professional advisers where necessary, and government authorities or law-enforcement bodies where required by applicable law.

Where third parties process information on our behalf, we seek to use appropriate contractual, technical, or organizational safeguards as applicable.

8. International Processing

Some technology and service providers used by Vextra IT may process or store information in countries outside India.

Where personal information is transferred or processed outside India, Vextra IT will take reasonable steps applicable to the circumstances and comply with applicable legal requirements governing such processing or transfer.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining support records, resolving disputes, maintaining business records, preventing misuse, and meeting applicable legal or regulatory requirements.

Retention periods may differ depending on the type and purpose of the information.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.

10. Security

Vextra IT takes reasonable technical and organizational measures appropriate to the nature of the information and the risks involved to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include access controls, authentication mechanisms, secure communications, system monitoring, backups, and other safeguards appropriate to the systems involved.

No internet transmission or storage system can be guaranteed to be completely secure. Accordingly, you should use reasonable care when submitting information online.

11. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, preferences, or service operation.

Where analytics or other optional technologies are used, the applicable information may be described in our Cookie Policy.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

Vextra IT is not responsible for the privacy practices, content, security, or policies of third-party websites. You should review the privacy policy of any third-party service before providing information to it.

13. Children's Information

Our website and services are intended primarily for businesses and general users and are not directed specifically to children.

We do not knowingly request personal information from children for purposes that are prohibited by applicable law.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

14. Your Privacy Requests

Subject to applicable law, you may contact Vextra IT regarding requests concerning personal information that we hold about you, including requests relating to access to information, correction or updating of inaccurate information, withdrawal of consent where applicable, deletion or erasure where applicable, and other privacy-related requests or concerns.

We may need to verify your identity before processing certain requests.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised "Last Updated" date.

16. Contact Us