Terms & Conditions

Welcome to Vextra IT.

These Terms & Conditions ("Terms") govern your access to and use of the Vextra IT website at https://vextrait.com, our support portal at https://support.vextrait.com, and related online services.

By accessing or using our website or services, you agree to these Terms. If you do not agree with these Terms, please do not use the website or applicable services.

1. About Vextra IT

Vextra IT provides IT support and technology services, which may include managed IT support, help desk services, Microsoft 365 services, cloud services, cybersecurity services, network and infrastructure support, backup and disaster recovery services, IT consulting, IT projects, server management, endpoint management, remote support, and on-site support.

Specific services, pricing, service levels, and responsibilities may be governed by a separate quotation, proposal, service agreement, statement of work, or other written agreement between Vextra IT and the customer.

2. Website Use

You may use the website for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to the website or its systems
• Interfere with the operation or security of the website
• Introduce malicious code, malware, or harmful content
• Attempt to bypass authentication or security controls
• Scrape, copy, or reproduce website content in a manner that violates applicable law
• Impersonate another person or organization
• Submit false, misleading, or fraudulent information
• Use the website to distribute unsolicited or unlawful communications

We may restrict or suspend access where reasonably necessary to protect our systems, users, customers, or services.

3. Support Portal

The Vextra IT support portal may allow customers or authorized users to create support tickets, view ticket status, communicate with support personnel, upload files, receive service-related notifications, and manage certain account information.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

You must notify Vextra IT promptly if you believe your account has been compromised or accessed without authorization.

4. Support Requests

When submitting a support request, you should provide accurate and sufficient information to allow Vextra IT to investigate the issue.

You should not submit passwords unless specifically requested through an approved secure procedure, payment-card information, authentication tokens, private encryption keys, or sensitive information unrelated to the support request.

Where access to a customer's system is required, the customer is responsible for providing appropriate authorization.

5. Customer Responsibilities

Customers are responsible for providing accurate information, maintaining appropriate backups unless backup services have been expressly included in the service, maintaining appropriate licenses, providing authorized access required for agreed support activities, cooperating with troubleshooting and maintenance activities, maintaining the security of their own credentials and systems, and informing Vextra IT of material changes affecting supported systems.

Customers should maintain independent backups of critical information unless Vextra IT has expressly agreed in writing to provide and manage such backup services.

6. IT Support and Service Availability

Vextra IT will use reasonable efforts to provide the services agreed with the customer.

Support availability, response times, resolution targets, service windows, maintenance windows, and service-level commitments may vary depending on the applicable service agreement or support plan.

Unless expressly agreed otherwise in writing, information on the website describing services does not constitute a guarantee of a particular response time, resolution time, uptime, or service level.

7. Third-Party Services

IT environments may include third-party products and services, including cloud platforms, software, hosting providers, internet service providers, security products, and other technologies.

Vextra IT may assist with configuration, troubleshooting, administration, or support of third-party services where such work forms part of an agreed service.

Third-party services remain subject to their own terms, licenses, policies, availability, and limitations. Vextra IT does not control the operation of third-party services.

8. Security and Authorized Access

Where Vextra IT is engaged to administer or support a customer's systems, the customer authorizes Vextra IT to perform only the activities covered by the applicable service arrangement.

Customers must not request or authorize activities that violate applicable law, third-party rights, software licenses, security policies, or contractual obligations.

Vextra IT may refuse or suspend an activity where it reasonably believes the requested activity presents an unacceptable security, legal, or operational risk.

9. Intellectual Property

Unless otherwise stated, the Vextra IT website, branding, logos, graphics, text, design, and other original website content are owned by or used by Vextra IT with appropriate rights.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

Customer-owned information, documents, software, systems, and materials remain the property of the respective customer or applicable rights holder.

10. Confidentiality

Information exchanged between Vextra IT and customers may contain confidential business or technical information.

Confidentiality obligations relating to customer information may also be governed by a separate agreement, statement of work, or confidentiality agreement.

Nothing in these Terms requires either party to disclose confidential information except where necessary to provide agreed services or where disclosure is required by applicable law.

11. Fees and Payments

Where services are provided for a fee, applicable pricing, payment terms, taxes, billing arrangements, and service scope will be specified in the relevant quotation, proposal, invoice, purchase order, service agreement, or other applicable document.

These website Terms do not establish pricing for individual services.

12. Website Information

We make reasonable efforts to keep website information accurate and current.

However, service descriptions, features, availability, and other website information may change without notice.

Information on the website should not be interpreted as a binding commitment to provide a particular service unless confirmed through a written agreement.

13. External Links

Our website may contain links to third-party websites.

These links are provided for convenience or reference. Vextra IT does not control and is not responsible for third-party websites, their content, availability, security, or privacy practices.

14. Disclaimer

To the extent permitted by applicable law, the website and general information provided through it are provided on an "as available" basis.

Vextra IT does not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from harmful components.

Specific service warranties or commitments, if any, will be governed by the applicable written agreement.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Vextra IT will not be responsible for indirect, incidental, special, consequential, or punitive losses arising solely from use of the website.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Where a customer has entered into a separate written service agreement with Vextra IT, the liability provisions of that agreement may apply to the relevant services.

16. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, misuse of our services, violation of these Terms, or infringement of third-party rights resulting from information or materials you provide.

This section does not apply to the extent that applicable law prevents such an obligation.

17. Suspension or Termination

We may suspend or restrict access to the website or support portal where reasonably necessary for security, maintenance, prevention of abuse, investigation of unauthorized activity, compliance with law, or protection of customers, users, or our systems.

Customer service termination or suspension will generally be governed by the applicable service agreement.

18. Privacy

Your use of the website and support services is also subject to our Privacy Policy and Cookie Policy.

19. Changes to These Terms

We may update these Terms from time to time.

Changes will be published on this page with a revised "Last Updated" date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

20. Governing Law and Jurisdiction

These Terms are governed by the laws applicable in India.

Subject to applicable law and any dispute-resolution provisions contained in a separate written agreement, courts having appropriate jurisdiction in Bengaluru, Karnataka, India shall have jurisdiction over disputes relating to these Terms.

21. Contact Us